Service Mechanic Romania
Agrifac Machinery B.V has the vision to provide the world with sufficient, nutritious and safe food. For this Agrifac develops « Brilliant Simple » agricultural sprayers and harvesters. Brilliant Simple means innovative and easy to operate. The combination of well thought-out technology, a beautiful design, very low maintenance costs, a high trade-in value and an adequate service device makes every Agrifac machine a model of innovation and efficiency. Agrifac employs about 150 people
Function Description
Due to the company’s strong growth in existing and new markets, we are looking for a Service Mechanic in Romania. As a Service Mechanic you ensure that the customer is assisted in a friendly, quick and correct manner in the event of malfunctions, questions and service requests, so that the machine can be used optimally.
Further activities
- Visits (international) customers and makes (proactive) appointments;
- Have direct responsibility to provide sustainable world class technical, product‐ and customer support for our customers in Romania;
- Resolve product and performance issues and communicate with Agrifac Machinery B.V. on appropriate issues and solutions;
- Manage efforts in developing partner product support capabilities to improve customer satisfaction;
- Accepting, inquiring further, analysing, answering and registering malfunctions, incidents, questions and service requests from users;
- Explain complex material to the customer in an understandable way;
- Creating reports in which the findings of the service job are recorded and (if necessary) actions will be defined. This data need to be recorded in a database, to provide colleagues access to this information;.
- Ensure/monitor the follow up of the identified actions and give feedback in due time on the progress to the customer.
Job requirements
- You have a degree in secondary or higher professional education in a technical field;
- You have extensive experience in the use of machinery for the agriculture and/or for growing vegetable/fruit;
- Technical knowledge pertaining to electrical systems (CANbus), hydraulics and hydraulic drive systems on self‐propelled equipment;
- You have a good verbal command of the English and Romanian language;
- Willingness to travel frequently, both domestic and international.
Competences
- Customer and service focused;
- Strong communication skills (empathy, sense, listening, feedback);
- Analytical and problem solving;
- Able to work without supervision;
- Proactive and flexible (able to anticipate and react quickly to rapidly changing situations);
- Loyal and committed.
Are you the person we’re looking for?
Then please submit your application (including CV and cover letter) via email to: career@agrifac.com.
For questions concerning the position do not hesitate to contact Arnoud de Boer, Agrifac Sales Manager, +31 6 12 37 25 04